Contact Maritime New Zealand

Use this page to find phone, fax or email contact information for Maritime New Zealand. It includes 24-hour emergency numbers to report a maritime accident, emergency or make a MAYDAY call.

General enquiries

Accidents, emergencies and mayday calls

Free 406 beacon registration

Media enquiries

Seafarer certification

Maritime New Zealand offices

Customer feedback

Service charter

 

General enquiries

If you have a general enquiry, please contact our Wellington office:

New Zealand (toll free): 0508 22 55 22

Call from outside of New Zealand: +64 4 473 0111

Fax: +64 4 494 1263

Email: enquiries@maritimenz.govt.nz

Physical address
Level 11
1 Grey Street
Wellington
New Zealand

Postal address
PO Box 25620
Wellington 6146

 

Accidents, emergencies and mayday calls

24-hour emergency numbers

New Zealand (toll free): 0508 472 269  (0508 4 RCCNZ)

Call from outside of New Zealand: +64 4 577 8030

At sea, call the Maritime Operations Centre on VHF radio channel 16. They will pass your details onto RCCNZ.

 

How to make an emergency call or MAYDAY

USE ONLY IF YOU ARE IN IMMINENT DANGER AND NEED IMMEDIATE HELP.

Activate distress beacon if carried. Wear lifejackets. Switch radio to Full Power.

  1. VHF Ch 16 or SSB 2182, 4125, 6215, 8291
  2. MAYDAY MAYDAY MAYDAY
  3. THIS IS  NAME OF VESSEL   3 TIMES
  4. CALLSIGN OF THE VESSEL ONCE
  5. MAYDAY  NAME OF VESSEL AND CALL SIGN
  6. Vessel's position in degrees and minutes of latitude and longitude or bearing and distance from a well known geographical feature.
  7. Nature of distress and kind of assistance required.
  8. Any other information that may assist rescuers – number of persons on board, emergency details, description of vessel, liferaft, EPIRB, cellphone number.
  9. OVER
  10. Allow a short period for shore station to reply.

    Repeat the distress call working through all the distress frequencies. If contact is made with a shore station, inform the station that you have activated your EPIRB and do NOT turn it off until advised by the rescue authority.

    You can use any number of means to communicate distress simultaneously.

    Distress alert by cellphone call: 111

See also:

 

Reporting an accident, incident or injury

 

Free 406 beacon registration

0800 406 111 or 0508 406 111 – toll-free within New Zealand

Media enquiries

If you have a media enquiry, please contact our media line:
+64 4 499 7318

 

Seafarer certification

New Zealand (toll free): 0508 SEACERT or 0508 732 237
or +64 4 473 0111 if calling from outside New Zealand.

Send an email to: seafarers@maritimenz.govt.nz. Tell us what you need help with and include your contact details (email address(es) and phone number(s)).

Maritime New Zealand offices

Get office contact details and locations

 

Customer feedback

Your feedback on any aspects of our work including this website is welcome. Please use our feedback form to send us your comments.

If you are concerned about our standards of service, please refer to our service charter which includes a specific complaints procedure.

Customer feedback form

Service charter

Our standard of service is set out in our service charter.

Maritime New Zealand's service charter