Our staff are working to provide services for you under Alert Level 1. Details on our opening hours will be available shortly. Thank you for your patience.

COVID-19 response information

We are currently at Alert Level 1

Seafarers with expired or expiring certificates

We have made changes that will allow seafarers to continue to work with expired certificates of competency, medicals and ancillaries, for a specific period of time.

Find out if this applies to you

If you hold one of the following certificates and it expired between 11 March 2020 and 30 June 2020:

  • Seafarer certificate of competency
  • Seafarer medical certificate
  • First aid ancillary certificate for national certificates

or if your STCW ancillary certificate of proficiency that requires a five-early renewal has expired, download these guidelines to find out how this will apply to you:

Seafarer certificates expiring during COVID19[PDF: 204kB, 2 pages]

Processing your applications

Although our staff are now working from home, we have made changes so we can continue to provide services for you.

Read about the changes

Due to the current situation, we recommend that you only send your applications and documents to us electronically by email:

  • We no longer require original documents from you, only electronic copies.
  • Documents do not need to be certified or countersigned (e.g supporting documents for fit and proper person purposes).
  • If you are renewing a certificate, we do not need the original expiring certificate.

When providing us with electronic copies of documents, please make sure the scanned copies are legible and of a good quality.

If you are unable to provide your application documents to us electronically, we recommend you contact us so we can make alternative arrangements for you.

Contact us

Find out how to contact us

The best way of contacting us is by email

We are monitoring our email and will respond to your enquiry as soon as possible.

Please use the following email addresses: for all seafarer enquiries for vessel related safety and certification for Part A and Part B registrations for all exemptions for all other general enquiries

Alternatively you can use our online enquiry form.

Contact us online

If you don't have email

We are still answering the phones but there may be a delay in our response times.

New Zealand (toll free): 0508 22 55 22
Calling from outside New Zealand: +64 4 473 0111

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Under this topic

Seafarer certification


Information for operators on how to enter into MOSS and keep compliant under the MOSS framework.

Entering into MOSS

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Read about requirements for operators of large ships working in New Zealand waters.

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