Commercial

If you hold one of the following certificates and it expired between 11 March 2020 and 30 June 2020:

• Seafarer certificate of competency
• Seafarer medical certificate
• First aid ancillary certificate for national certificates

or if your STCW ancillary certificate of proficiency that requires a five-early renewal has expired, download these guidelines to find out how this will apply to you:

Seafarer certificates expiring during COVID19[PDF: 204kB, 2 pages]

Due to the current situation, we recommend that you only send your applications and documents to us electronically by email:

• We no longer require original documents from you, only electronic copies.
• Documents do not need to be certified or countersigned (e.g supporting documents for fit and proper person purposes).
• If you are renewing a certificate, we do not need the original expiring certificate.

When providing us with electronic copies of documents, please make sure the scanned copies are legible and of a good quality.

If you are unable to provide your application documents to us electronically, we recommend you contact us so we can make alternative arrangements for you.

The best way of contacting us is by email

We are monitoring our email and will respond to your enquiry as soon as possible.

Please use the following email addresses:
seafarers@maritimenz.govt.nz for all seafarer enquiries
operators@maritimenz.govt.nz for vessel related safety and certification
ship.registration@maritimenz.govt.nz for Part A and Part B registrations
exemptions.officer@maritimenz.govt.nz for all exemptions
enquiries@maritimenz.govt.nz for all other general enquiries

Alternatively you can use our online enquiry form.

If you don't have email

We are still answering the phones but there may be a delay in our response times.

New Zealand (toll free): 0508 22 55 22
Calling from outside New Zealand: +64 4 473 0111