Seafarer certification

Our staff are working to provide services for you under the current COVID Alert Levels. Thank you for your patience.

COVID-19 response information

Auckland is at Alert Level 3. The rest of New Zealand is at Alert Level 2.

Seafarers with expired or expiring certificates

We have made changes that will allow seafarers to continue to work with expired ancillaries for a specific period of time.

Find out if this applies to you

If your STCW ancillary certificate of proficiency that requires a five-yearly renewal has expired, download these guidelines to find out how this will apply to you:

Seafarer certificates expiring during COVID19[PDF: 96kB, 1 page]

Processing your applications

Although our staff are now working from home, we have made changes so we can continue to provide services for you.

Read about the changes

Due to the current situation, we recommend that you only send your applications and documents to us electronically by email:

  • We no longer require original documents from you, only electronic copies.
  • Documents do not need to be certified or countersigned (e.g supporting documents for fit and proper person purposes).
  • If you are renewing a certificate, we do not need the original expiring certificate.

When providing us with electronic copies of documents, please make sure the scanned copies are legible and of a good quality.

If you are unable to provide your application documents to us electronically, we recommend you contact us so we can make alternative arrangements for you.

Contact us

Find out how to contact us

The best way of contacting us is by email

We are monitoring our email and will respond to your enquiry as soon as possible.

Please use the following email addresses: for all seafarer enquiries for all exemptions for all other general enquiries

Alternatively you can use our online enquiry form.

Contact us online

If you don't have email

We are still answering the phones but there may be a delay in our response times.

New Zealand (toll free):0508 SEACERT or 0508 732 237
Calling from outside New Zealand: +64 4 473 0111

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Verification tool

Use this tool to verify seafarers tickets

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