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Certificate application processing and office closures

Maritime New Zealand/Nō Te Rere Moana Aotearoa experiences high volumes of applications approaching the end of the year. Please be aware of the following key dates for applications to help you plan in advance of the holiday season.


Applications that arrive complete and fully paid (where payment is applicable) before this date will be prioritised for processing prior to the Christmas shut down.

Whilst we cannot guarantee complete processing during this time, these applications will be prioritised.

For your application to be assessed, it needs to include all required information, be legible, and have all supporting documents attached.

Applications missing any information will not be considered complete and are not guaranteed to be assessed during this period despite initial receipt date. 

Applications will continue to be assessed in order of date of receipt.

Due to current application volumes, complexity and timeframes we cannot guarantee that applications already in the queue will be processed prior to the Christmas shut down, and applications received from now (6th November 2023) are unlikely to have a final decision unless priority has been granted.

Some new applications may be completed within this period on a case by case basis, dependent on application type or other factors.
Ship registration and exemption requests may be processed faster.
15 December 2023 Certificates will not be sent following 15 December to ensure safe delivery over this period.
14 December 2023 Licensing and Certification services will not be available on this day
Noon 22 December 2023 – 8 January 2024 Maritime New Zealand/Nō Te Rere Moana Aotearoa offices will be closed for this period.  Licensing and Certification services will not be available during this period.


Contact us

The best way of contacting us is by email

We are monitoring our email and will respond to your enquiry as soon as possible.

Please use the following email addresses: for all seafarer enquiries for vessel related safety and certification for Part A and Part B registrations for all exemptions for all other general enquiries

Alternatively you can use our online enquiry form.

Contact us online

If you don’t have email

We are still answering the phones but there may be a delay in our response times.

New Zealand (toll free): 0508 22 55 22
Calling from outside New Zealand: +64 4 473 0111

Related information:

Vessel search

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Verification tool

Use this tool to verify seafarers tickets.

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Getting help

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