International Safety Management Code
COVID-19 response information
Auckland and parts of Waikato are at Alert Level 3. The rest of NZ remains at Alert Level 2.
Processing your applications
Although our staff are now working from home, we have made changes so we can continue to provide services for you.
Read about the changes
We recommend that you only send your applications and documents to us electronically by email:
- The two forms of ID you send in must be certified by the person completing page 9 (Trusted Referee Confirmation of Identity) of the Fit and Proper Person Form. If you are directly affected by COVID-19 and cannot provide these certified items, please contact us on firstname.lastname@example.org or 0508 732 237.
- All other documents do not need to be certified or countersigned.
- Please do not send original documents, only electronic copies.
- If you are renewing a certificate, we do not need you to send the original expiring certificate.
When providing us with electronic copies of documents, please make sure the scanned copies are legible and of a good quality.
If you are unable to provide your application documents to us electronically, we recommend you contact us so we can make alternative arrangements for you.
Find out how to contact us
The best way of contacting us is by email
We are monitoring our email and will respond to your enquiry as soon as possible.
Please use the following email addresses:
email@example.com for all seafarer enquiries
firstname.lastname@example.org for vessel related safety and certification
email@example.com for Part A and Part B registrations
firstname.lastname@example.org for all exemptions
email@example.com for all other general enquiries
Alternatively you can use our online enquiry form.
Contact us online
If you don't have email
We are still answering the phones but there may be a delay in our response times.
New Zealand (toll free): 0508 22 55 22
Calling from outside New Zealand: +64 4 473 0111
The International Safety Management (ISM) Code came into force on 1st July 1998. The code is reflected in section 1 of Maritime Rules Part 21, which concerns safety management systems.
It applies to the following ships, regardless of the date of their construction:
- passenger ships (including passenger high-speed craft)
- oil tankers
- chemical tankers
- gas carriers
- bulk carriers
- cargo high-speed craft of 500 gross tonnage and above
- cargo ships
- mobile offshore drilling units of 500 gross tonnage and above.
The ship’s management company must have:
- a Document of Compliance (DoC) and
- a copy of the ship's Safety Management Certificates (SMC)
Maritime New Zealand undertakes International Safety Management (ISM) audits and issues these documents.
Contact a Maritime Officer for help with your operational and health and safety requirements.