Certificate application processing and office closures
Maritime New Zealand/Nō te rere moana Aotearoa experiences high volumes of applications approaching the end of the year.
Please be aware of the following key dates for applications to help you plan in advance of the holiday season.
21 November 2022
Applications that arrive complete and fully paid (where payment is applicable) before this date will be prioritised for processing prior to the Christmas shut down.
Whilst we cannot guarantee complete processing during this time, these applications will be prioritised.
For your application to be assessed, it needs to include all required information, be legible, and have all supporting documents attached.
Applications missing any information will not be considered complete and are not guaranteed to be assessed during this period despite initial receipt date.
16 December 2022
Certificates will not be sent following 16 December to ensure safe delivery over this period.
12 and 13 December 2022
Due to internal training, Licensing and Certification services will not be available on these days.
Noon 23 December 2022 – 9 January 2023
Maritime New Zealand/Nō te rere moana Aotearoa offices will be closed for this period. Licensing and Certification services will not be available during this period.
Physical certificate – passport booklet change
From July 2022, if your Seafarer certification is issued in a passport booklet style format you will see a difference in how this looks.
You can see a photo of how these now look below.
Due to problems with sourcing supplies, we have changed how we print these. The front and back cover is now a white security label instead of being printed directly onto the booklet and laminated. Certificates issued in the card-style format have not changed.
Printing of physical certificates underway
We are printing certificates issued digitally between March 2020 and 2 August 2021.
Maritime NZ has is making progress in printing certificates issued digitally. In early 2022, we prioritised certificates issued in card-format. With the passport booklet change outlined above we are now starting to print all certificate formats again. In general, we are printing from oldest to newest. It is still expected to take us until approximately November 2022 to print all remaining certificates.
Please make sure you have kept your postal address details up to date. You should have received an email from us to check your address. If your postal address has changed, please email us at firstname.lastname@example.org.
Find out how to contact us
The best way of contacting us is by email
We are monitoring our email and will respond to your enquiry as soon as possible.
Please use the following email addresses:
email@example.com for all seafarer enquiries
firstname.lastname@example.org for vessel related safety and certification
email@example.com for Part A and Part B registrations
firstname.lastname@example.org for all exemptions
email@example.com for all other general enquiries
Alternatively you can use our online enquiry form.
Contact us online
If you don’t have email
We are still answering the phones but there may be a delay in our response times.
New Zealand (toll free): 0508 22 55 22
Calling from outside New Zealand: +64 4 473 0111
Use this tool to verify seafarers tickets