Maritime Operator Safety System (MOSS)
Certificate application processing and office closures
Maritime New Zealand/Nō te rere moana Aotearoa experiences high volumes of applications approaching the end of the year.
Please be aware of the following key dates for applications to help you plan in advance of the holiday season.
21 November 2022
Applications that arrive complete and fully paid (where payment is applicable) before this date will be prioritised for processing prior to the Christmas shut down.
Whilst we cannot guarantee complete processing during this time, these applications will be prioritised.
For your application to be assessed, it needs to include all required information, be legible, and have all supporting documents attached.
Applications missing any information will not be considered complete and are not guaranteed to be assessed during this period despite initial receipt date.
16 December 2022
Certificates will not be sent following 16 December to ensure safe delivery over this period.
12 and 13 December 2022
Due to internal training, Licensing and Certification services will not be available on these days.
Noon 23 December 2022 – 9 January 2023
Maritime New Zealand/Nō te rere moana Aotearoa offices will be closed for this period. Licensing and Certification services will not be available during this period.
Find out how to contact us
The best way of contacting us is by email
We are monitoring our email and will respond to your enquiry as soon as possible.
Please use the following email addresses:
firstname.lastname@example.org for all seafarer enquiries
email@example.com for vessel related safety and certification
firstname.lastname@example.org for Part A and Part B registrations
email@example.com for all exemptions
firstname.lastname@example.org for all other general enquiries
Alternatively you can use our online enquiry form.
Contact us online
If you don’t have email
We are still answering the phones but there may be a delay in our response times.
New Zealand (toll free): 0508 22 55 22
Calling from outside New Zealand: +64 4 473 0111
Contact a Maritime Officer for help with your operational and health and safety requirements.