Contact us

Our offices are open and operating under reduced capacity at Alert Level 1. If you wish to visit us, please phone or email ahead of time to make an appointment with the person / team you wish to see. Please also allow additional time either side of your appointment to follow our Alert Level 1 sign-in / out process.

COVID-19 response information

We are currently at Alert Level 1

Contact us

The best way of contacting us is by email

We are monitoring our email addresses and will respond to your enquiry as soon as possible.

Please use the following email addresses:

    for all seafarer enquiries
    for vessel related safety and certification
    for Part A and Part B registrations
    for all exemptions
    for all other general enquiries


Alternatively you can use our online enquiry form.

Contact us online

If you don't have email

We are still answering the phones but there may be a delay in our response times.

New Zealand (toll free): 0508 SEACERT or 0508 732 237
Calling from outside New Zealand: +64 4 473 0111

Operators, vessel safety, ship registration, exemptions and all other commercial enquiries
New Zealand (toll free): 0508 22 55 22
Calling from outside New Zealand: +64 4 473 0111

All other general enquiries
New Zealand (toll free): 0508 22 55 22
Calling from outside New Zealand: +64 4 473 0111

Our postal services

Although we are still using our postal service, it may take longer than usual for your items to get to us. This is due to the service delivery impacts that COVID-19 has had on our postal and courier providers. Please consider using track and trace services if you are sending us documents. Alternatively, you can contact us to discuss options for sending us your documents electronically.

Quick links:

In an emergency

1.Wear your lifejackets

2.Activate your distress beacon

3.Switch radio to full power

Call 111 Radio a MAYDAY

Report an accident or incident

Report online