Maritime Operator Safety System (MOSS)
Certificate Application Processing delays
Maritime New Zealand is currently experiencing high volumes of applications for licensing and certification. Please be aware this has extended our usual response and processing times. Where possible, please take the extended timeframes into account when submitting your application.
Be assured, we are doing the hard mahi(work) to get back to you, and your manawanuitanga (patience) and mahi tahi (cooperation) makes a huge difference and are greatly appreciated. If you need to get in touch with us, see our Contact us information below.
Ways you can help us minimise delays on your application:
- make sure applications are complete* using the checklists provided on our website
- where possible, submit applications well before they are needed
* A complete application means all the required supporting information for your application type is received, where applicable payment has been made and your application has been referred to an Advisor for assessment.
Contact us
The best way of contacting us is by email
We are monitoring our email and will respond to your enquiry as soon as possible.
Please use the following email addresses:
operators@maritimenz.govt.nz for vessel related safety and certification
exemptions.officer@maritimenz.govt.nz for all exemptions
enquiries@maritimenz.govt.nz for all other general enquiries
Alternatively you can use our online enquiry form.
Use our online form
If you don’t have email
We are still answering the phones but there may be a delay in our response times.
New Zealand (toll free): 0508 22 55 22
Calling from outside New Zealand: +64 4 473 0111
Calls to this number are answered Monday to Friday 0900 – 1630 New Zealand local time (excluding national public holidays).
For more information
Related information:
Getting help
Contact a Maritime Officer for help with your operational and health and safety requirements.
Maritime Officers